Technical updates: April 2020 to June 2020
In Q2 2020, the products of Rently, Inc. have been upgraded to deliver a more user-friendly experience. Property Managers (PMs), prospects, agents, and renters can leverage the updates and thereby ensure smoother self-showing and renting processes. The following is an excerpt of some of the myriad highlights in Q2 2020.
Product: Renter Web (Multifamily Self-guided Tours) and Homes.Rently.com (Multifamily)
Prospects can view a single upcoming tour. They can cancel and reschedule their scheduled self-tours of a specific community and then schedule a tour with another community. This cancellation and reschedule are not after the tour’s time has elapsed but before the scheduled tour.
PMs and prospects can use the Location filter in the Apartments section. They can sort the Apartments list in one of the following ways:
- Price (low to high)
- Price (high to low)
- Bed (low to high)
- Bed (high to low)
- Bath (low to high)
- Bath (high to low)
If a tour duration is one hour and prospects book a tour at 11 A.M., all slots from 10 A.M. to 12 noon are reduced to a 15-minute duration. This implies 10:00>10:15>10:30>10:45>11:00>11:15>11:30>11:45>12:00.
On the Freemium platform, duplicate properties are identified by the combination of ‘property address + state + city + zip code + subpremise (unit#).’ Of the identified properties, the property with the oldest date is retained, and the latter properties are archived.
In the Manager app, the app-related access activity log is added. This is for digital lock-powered properties only. The final goal is to support the feature for Rently Blue and Rently V3 locks. All kinds of roles can access the activity log for non-leased properties. Only the Super Admin can access the activity log for leased properties. This feature is located on the Property Detail page. The verbiage on the Activity Log page is changed to “This access log tracks codes generated and unlocks performed using the Rently Manager app. This has an impact on whether AH4R purchases Oaks V3 locks.”
For all new signups, the default office hours are from 09:00 A.M. through 04:00 P.M. All agents inherit these showing hours.
The activities for an asset with an individual Z-Wave lock are displayed on an API. When Move out is clicked on a resident, the resident is not deleted. Instead, the resident is switched to ‘Move out initiated.’ This sends an intimation to the Keyless app to initiate the V3 Hubless Move Out Flow. It is possible to reinvite the resident to cancel this move out.
RedFin had alerts of only those hubs that are offline. It did not have alerts of hubs that are online. Previously, the accounts had online/offline notification turned ON or OFF. It was the same for both offline and online. These notifications are now split.
The Siren device is for sending the disarm setting to the hub or the device shadow. There are changes in the Siren device in the UI.
Users can separately apply a duplicate code on an individual Z-wave lock in the same property.
If users assign the code 1234 to lock 1 on a hub, users can later assign the code 1234 to lock 2 on the same hub, because they are treating them as individual entities. Previously, the product could only be used to assign identical codes to multiple locks as a single code creation action. If users created a code 1234 for lock 1 and tried to create it later for lock 2, the product blocked this saying that a hub cannot be assigned duplicate codes. Presently, the product detects duplicate codes on the lock level and not the hub level.
A new thermostat slider has been designed. The slider has an upper value and a lower value. The Activities page displays the activities done in the thermostat.
A User Management System ihas been designed to help validate various user roles and authorize based on the assigned user roles. It has multiple associated roles. For each role, various workflows are developed. This is helpful in the future to render various screens based on permissions. If you log on with a Resident credential and select a property with locks, the lock code is visible with the other two tabs. If you log on with a Monitor only Agent credential and select a property with locks, the lock code is hidden, and only the other two tabs are visible.
The Account tab is available for all the roles. The menu item includes the Settings, Change Password, Support, and Logout. The Settings menu’s nested screen includes email alerts, push notification, location services, and other options. These options can be set. For all users of Keyless, two pages have been developed:
- The Settings page: This contains the app configuration switch box. For every user, some common and exclusive configuration options exist.
- The Account page: This contains the basic help for the app such as Support and Change Password.
Product: Rently (Stability)
Previously, when a Manager banned a renter from the Lead profile in the Manager portal, the renter was banned throughout Rently. Presently, Managers can ban renters in their portfolio only. A different page is displayed for the self-showing property when a banned user clicks Enter Property Yourself. The objective is to enable institutional clients who want to ban a prospect for only their inventory if they answer a pre-screening question incorrectly so that they can prevent people from viewing their homes.
A rule is added after a question that says:
If Yes or No is selected, PMs can choose who to ban based on the preceding selection.
An issue was that when prospects called agents, agents could view the prospects’ phone number. In the recent past, agents could view the Rently phone number and due to this, could not call back the prospects. Agents denied making changes to the phone system. It was thought that the phone system might have automatically changed. This issue is fixed by doing bandwidth upgrade. Now, when prospects call agents, agents can view the prospects’ phone number.
Product: Property Repository, LMS, Multifamily, Microservices
PMs can change the tour type from Multi Unit (MU) to Single Unit (SU).
Multifamily Operators can ensure that their prospects doing self-tours can know the next steps to lease the one or more units they have just viewed. For this, on the Community Admin Settings page, on the General tab, two fields are added: the Website URL and the Application URL.
Multifamily Operators who are rolling out Rently to a large number of communities can add all their community information that they have provided to Rently to their accounts. Multiple communities are added into Rently, which can ideally be a CSV import where columns can relate the community information (address) to the parent Account Manager ID. The expected column names in the CSV: Name, Address, Street Address, City, State, Zipcode, Latitude, Longitude, Phone, Fax, Access Code, Parking Instruction, Common Area Instructions, Hide Price, Community Access Type, Unit Access Type, Tour Type, Manager ID.
PMs can visualize the tour of their prospects so that they know the details of their tour times and time spent in viewing different units. The main data points of importance to highlight are the following: Lead Name, Email, Phone Number, Scheduled Tour Date and Time, Started Tour Date and Time, Completed Tour Date and Time, Units seen, No-show. As per the UI, this task can be split into two parts: the Showing graph, the rest of the UI that includes table with search and pagination, upcoming showings and past showings, toggle, and total showings.
PMs can generate a clock code on the Devices page so that if their smart lockbox has code issues, they can do a clock sync to fix the issues.
Product: Multifamily Renter app
Prospects are able to retrieve their community and/or amenity access tools (Frequency Operated Buttons (FOBs) and/or keys), so that they can proceed with touring common areas and amenities in the community.
On the Lockbox serial input page, prospects can enter the last three digits of the serial number in the Lockbox serial input field, be redirected to the next page after the correct serial number digits are entered by clicking the Generate Code button, and open the Rently CCare Zendesk chat by clicking the Get Help button.
Prospects can use the Rently Renter app across any community that they tour so that they have a unified self-guided tours experience.
Prospects get a reminder to lock the door after touring a unit so that they can proceed with their tour without issues.
Product: Multifamily Integrations
PMs are updated in Knock when a self-tour has happened with data regarding the units the prospect has viewed. Knock opened up a new end-point API when a tour takes place. This API is used to send additional information about the tour.
When a prospect schedules the first Multifamily Dwelling (MFD) tour, a guest card is created in the RealPage system. If the response is success, the system checks if this prospect is created or updated and store the returned ID from RealPage. After guest card creation or update is successful, an activity is created.
– Abhay Burande – Technical Writer at Rently