Rently, Inc., diligently, perpetually hones its products and services for a superior user experience. In Q1 2020, the company adapted some existing features and launched some new features. A handful of these are elaborated for a peek at our proven expertise.
For a multifamily self-guided tour, after a tour is eventually scheduled, prospects get an email that their self-tour is scheduled with details of the community. Now, prospects can start preparing for their tour.
When prospects try to schedule a tour for an apartment, it may happen that they forget that they have a previously scheduled self-guided tour. After a prospect schedules an apartment tour on a particular day and then tries again to schedule for the same apartment later, Rently will display the details of the existing scheduled tour and facilitate prospects to alter this schedule.
Optimized Mapping for prospects
When prospects are performing a self-guided tour in a community, they often do not know the layout of the community which would make a map necessary. Rently has added a map icon, and prospects can click this icon to view the community map. They can ‘zoom in’ and ‘zoom out’ of this map, and after finalizing their route, they can close the map.
Rently has developed a single-family Oaks Smart Lock. Prospects who are touring a vacant apartment enter a customized code in this lock for access, and hence, they do not have to be bothered with keeping and returning a key or a fob.
Improved device flexibility
Prospects who find it convenient to use their smartphones but want to view the desktop version on mobiles can do so and maximize their user experience. Renters can send invitations for device-less assets.
When the signal is weak or unreachable, renters can use the buttons on a lock card displayed in the product, which are similar to the buttons on the locks.
Easier on-boarding process for Property Managers
First-time Property Managers (PMs) of Rently are welcomed with an On-boarding wizard, which guides them in a step-by-step manner and eventually enables the addition of the PM’s first listing of properties.
PMs are immediately updated that their hub is connected to a specific Oaks Smart Lock 3 which saves on installation time.
When PMs are adding a lock to an account, all necessary tools for lock installation are displayed on the screen. This is beneficial as a complete checklist.
When the property owner addition process is in progress, the owner’s rights can be viewed.
PMs get email alerts from the Leasing Agents in each community for the following:
- Tours: when prospects have scheduled a tour and when prospects check in for a self-tour
- Keys: when the product detects that a specific key is missing
- Survey: when prospects provide survey responses
Sometimes, two or more Internet Listing Services (ILS) form an ILS group. Some PMs are paid users of one particular ILS in this ILS group. These PMs receive inquiries with the ILS group label and not the individual ILS label. They can view the count of the ILS group as a whole.
Better tools for your agents
Leasing Agents have their own calendar to view all their appointments for the day with details such as the prospect’s name and the property address. They can differentiate the appointments as ‘Scheduled’ and ‘Confirmed.’
Leasing Agents are assigned by Multifamily Operators to specific communities. Therefore, Leasing Agents can view only those communities that are assigned to them. Consequently, they can work on only those assets and showings that are pertinent.
A more efficient Call Center
Call Center Agents know the prospects that have scheduled a tour or completed a tour in a multifamily community. These agents leverage this data to render special assistance, as needed.
Call Center Agents know those prospects who haven’t returned the keys or fobs. Then, they follow up with these prospects to return the keys or fobs and further charge the prospects in event that they refuse to return them.
– Abhay Burande – Technical Writer at Rently