I can’t upload my ID

I’m sorry to hear that you are having trouble uploading your documents. This is usually a result of poor cell reception or a minor software glitch.

Please try the following troubleshooting steps:

  1. Restart your phone
  2. Turn your wifi off and back on again
  3. Make sure your camera permissions are set correctly (Read more about that here).
  4. If these tips do not work, you may want to try downloading the Rently app.

Hope this helps. If you are still having trouble, please submit a ticket below: