I never received a code

There are a couple of reasons things might have gone wrong:

  1. If you clicked the Call Me Now button and nothing happened, make sure you entered the correct phone number when setting up your account. (You can check this from the Settings page).
  2. If your phone number was entered incorrectly, you will need to create a new account using your correct phone number. For security reasons, you are not able to change your phone number.
  3. If your account has the correct phone number but you still haven’t received a call, try pressing the Call Me Now button again.
  4. You must complete the phone prompts in order to receive a code. If multiple attempts do not work, you cannot complete the showing at this time. Please contact the property manager directly for other showing options.
  5. If you went through Call Me Now but never received a code, make sure you entered the correct serial number. Click the Call Me Now button to try again if you think you made a mistake.
  6. If you completed Call Me Now with the correct serial number, you should have heard the code on the phone, as well as received a text message with the code. If neither happened, you cannot complete the showing at this time. Please contact the property manager directly for other showing options.
  7. If you were using the app, confirm you put in the correct serial number and try again. If you’ve tried multiple times but never received a code, you cannot complete the showing at this time. Please contact the property manager directly for other showing options. Click on the blue Chat bubble on the bottom right to speak with a live Rently agent. You also submit a ticket to Rently support.