Do the numbers light up on the keypad? If not, it means the battery is dead and unfortunately you cannot complete the showing at this time.
If the numbers do light up, it may mean that the motor is jammed. Try pushing down on the top of the box and up from the bottom. By pushing the box together in this manner, it should un-lodge the motor.
If this does not work, it may mean that the box is not synced properly, and unfortunately, you cannot view the property at this time. Please contact the property manager and let them know so that they can come to replace the box.
You can click the blue Chat bubble on the bottom right for immediate assistance or submit a ticket below and someone from our support team will reach out to the property manager for you.