First, make sure you put the code in correctly.
- For a lockbox, press enter, input the code (numbers only) and then press enter again.
- For a Bluetooth lock, press #, input the code (numbers only) and press # again.
If multiple attempts do not work, this lock must not be synced properly. This means you cannot complete the showing at this time.
Contact the property manager to let them know the codes did not work. Click on the blue Chat bubble on the bottom right to speak with a live Rently agent. You can also submit a ticket below and someone from our team will reach out to you with an update.