Application Issues

Questions or issues about requesting applications, application refunds and status of your application.

Issue Categories

Frequently Asked Questions

  • I want an application refund

    We’re sorry to hear that. First, we need to know if your application was through us or sent to the property manager directly.

    If the application was through the Rently system, please understand that your application can be used again on any other property that accepts Rently applications. You don’t need to pay a second time to reuse the application! If you still need help, please fill out a ticket below.

    If the application was through the property manager’s system, you need to contact them directly.

  • I need to make a change to a submitted application

    Once logged into your renter account, the following information can be edited:

    • Income
    • References
    • Move-in date
    • Adding documents
    • Managing your co-applicants

    If you need additional information corrected, please submit a ticket here. If you did not apply through the Rently website or you do not see the application under the Pending Applications tab, you will need to contact the property manager/owner.

  • I can’t upload my documents

    If you are having trouble uploading documents, it may be due to one of the following reasons:

    • Poor internet connection
    • Photo file size is too big
    • System is experiencing an issue

    To resolve this issue, you can try taking the following actions:

    • Connect to a stronger internet source
    • Email the documents directly to the Property Manager and they may upload them for you
    • Try uploading the documents after resizing the image

    If the issue persists, please submit a ticket below.

  • I can’t verify my identity for the application

    If your identity can’t be verified you will need to contact Transunion. Please call (866) 775-0961 for further assistance.

  • I’m having trouble filling out my application

    If you applied through the Rently website, please submit a ticket below and someone from our Application department will be in touch with you shortly. Please allow up to 48 hours for a reply.

    If you did not apply through Rently, you must contact the Property Manager/Owner directly.

  • I want to check the status of my application

    If you applied through the Rently website, you can check the status of your application from the Pending Applications tab.

    If you do not see your application here, you did not apply through Rently and you will need to contact the Property Manager directly to check the status of your application.

  • I want to apply to a property

    From the listing page, you will see an Apply Now button. Please follow the prompts to apply.

    If you do not see an Apply Now button, the property manager does not allow online applications through our site so you will need to contact the property manager directly to ask about the application process.