Property Issues

Questions or issues about being waitlisted, property repairs and contacting managers.

Issue Categories

Frequently Asked Questions

  • I need to cancel or reschedule a viewing

    There is no need to cancel or reschedule a viewing. If you are unable to or no longer wish to view the property, simply don’t go to the viewing. You will not be penalized, nor will you lose any of your viewing credits. 

  • I have questions about the property (Pet policies, section 8, etc.)

    Please check the Rently listing for this information. If it is not listed, you will need to contact the Property Manager/Owner with any additional questions you may have.

    Please note that Rently is simply the technology provider that allows you to access the home at your own convenience. We do not manage properties or handle maintenance requests.

  • The property is on waitlist

    This means the property is not available to see yet but should be available soon. You will receive an alert as soon as it is available.

    In the meantime, if you need more information on the property or want to know when it will be available, please contact the property manager/owner.

  • Someone is already living in the property

    If someone is legally living in the property, it should no longer be listed on Rently. Please let the property manager/owner know right away or submit a ticket here and we will alert the Property Manager for you.

  • The property needs repairs

    Please note that Rently is simply the technology provider that allows you to access homes at your own convenience. We do not manage properties or handle maintenance requests.

    If the property is in need of repair, please alert the property manager. There are 2 ways to do so:

    1. Fill out the viewing survey and notate any damage you noticed.
    2. Contact the property manager/owner directly.
  • I need to contact the property manager/owner

    You can find the Property Manager’s contact information on the Rently listing, to the right of the page.

    Please keep in mind that property managers receive tons of calls every day and they may not be able to answer right away. Please leave a voicemail or try back at another time.