Self-service: Not what comes to mind for most Property Managers when they think of the leasing process, but it should be. Customer service trends have been rapidly changing with society’s ever-increasing dependence on technology; self-service is moving beyond being “merely an option” to a valued part of everyday life for consumers. Technology has allowed us to purchase a Venti Latte from our phone or flag a ride quickly without waiting for a taxi, so why not use this technology to offer more options to tenants and increase your market share?
What is Rently?
Rently is the future of self-service in the property management industry paving the way for you to reach more tenants, show more vacancies, and execute more leases. With the Rently Showing Solution, potential renters can view a rental property on their terms, at a time of their choosing.
The traditional 9-5 work environment is no longer the only way renters are earning income. The Bureau of Labor Statistics reports that workers with flexible schedules nearly doubled from 1991-2001. Meanwhile, our statistics show that 40% of renters usually look at properties after work or on weekends. The need for a solution that serves all renters is here. Whether your prospective tenant has availability at 6:00 p.m. or 8:00 a.m. you will be able to meet their needs, setting you apart from other property management firms who only offer showings at “traditional” times. That flexibility extends to your office as well – wouldn’t it be nice to leave the office at a reasonable time while leasing more properties? How do you think that would impact your profitability?
In 2017 states such as Washington, Idaho, Nevada, Tennessee, and Alaska had the largest influx of inbound moves. Rently’s solutions can help Property Managers supply showings when the demand for rentals spike. If trends change, these same solutions can be scaled back without losing your investment.
Manage More with Less
Institutional firms are not the only groups that can profit from Rently’s solutions. Small property management firms can reap as many benefits from Rently’s resources because the Rently solutions are scalable. A single Property Manager can now manage showings for your firm’s entire portfolio, essentially allowing your managers or showing agents to be everywhere at once. On-demand service has created an on-demand culture, and prospective tenants are likely to choose the rental company that can provide them with the fastest, most efficient, and most accessible options.
Not only does the Rently showing solution give your tenants anytime access to your properties, the Rently scheduling platform also allows tenants to schedule an in-person showing with you without having to call. This state of the art automation enables you to manage more from your office without having to use more resources; managing more with less.
Stacey Norris, a Property Manager with Renter’s Warehouse in Dallas, Texas says, “I work as a Property Manager for a National Management company. One of the ways that Rently makes my work life easier is the ability of the prospects to use the self-showing option. Renters can view the properties at a time that is convenient for them and not have to wait for an opening in my schedule. Rently also allows for prospects to give feedback on the property after they tour. It’s a wonderful, convenient, service that I wish I’d started using sooner!” Each person to use the self-showing solution not only is prompted to leave feedback, they also give you everything you need to follow up on the lead when signing up to view your rental.
Grow Your Business, Build Your Empire
Technology drives down the cost of doing business. When you are a small business, it is essential to get the most value out of every investment you make. An individual Property Manager can only show one property to one potential renter at a time, and this process takes them away from the other duties of property management. Using Rently to show your properties will give your property managers more time to meet the needs of your tenants and increase tenant satisfaction, growing your reputation as a trusted property management company in your area. Securing long-term relationships with your tenants will also allow you to spend more time bringing in new business – business that you can effortlessly add to your portfolio using Rently’s resources.
When it comes down to it, the more you lease, the more you earn. Rently provides businesses like yours the ability to scale your operations while offering a premium service to your tenants. As a Rently Property Management company, you will have the #RenterNation at your fingertips and eager to fill your vacancies because you provide them with the best resources to meet their needs where and when they present.