What is Rently?
Rently is a great way to see rental properties in a way that works for you, the Renter… [Learn More]
Does Rently Work on Every Property I Want to See?
Rently is a service, therefore the decision to utilize Rently is up to the individual property managers… [Learn More]
Is this property Managed or Owned by Rently?
No, Rently is simply the technology provider. The property is managed by a Property Manager… [Learn More]
Can I Find Out About the Income or Credit Requirements From Rently? What About Applications?
When you are ready to begin the leasing process for a property, please understand Rently does not partake at any point in this process… [Learn More]
How Do I See a Property Using Rently?
Why Can’t I Sign Up for An Account?
The two things you are going to need to create a Rently Self-Showing account aside from your email address… [Learn More]
Why is My Account Blocked?
Rently has a few triggers set up to prevent fraud… [Learn More]
Why Couldn’t I View a Property, Even After Paying the $0.99 Fee!?
If you are having trouble accessing the lockbox, please contact the property manager… [Learn More]
Why Was I Charged More than Once?
You may see multiple charges to your account, which is generally user error… [Learn More]
Why Won’t my PIN Work on this Lockbox?
The PIN number texted to your phone is to verify your phone number on the next page, it is NOT the lockbox code… [Learn More]
What is this Number on Top of the Box? Will it Work to Open the Lockbox?
Each lockbox has its own unique serial number. Inputting the serial number into the lockbox to open it will NOT work… [Learn More]
Does Rently Keep my Credit/Debit Card Information on File?
No, Rently does not save any information about your credit or debit card… [Learn More]
What Do I Do if I Notice Something is Wrong?
If you just got to a property and went to use the Smart Lockbox but noticed an issue at the property, stop and immediately call the Property Manager… [Learn More]
There’s No Key in the Smart Lockbox!
If you arrive at a property and find the Smart Lockbox empty and the key missing, immediately report it to the Property Manager… [Learn More]
What if Someone Else is There When I Get There? What if Someone Shows Up While I am There?
Since renters can use Rently Self-Showing to go whenever they want, there will occasionally be someone looking at the property already when you arrive… [Learn More]
What Do I Do if I Can’t Get the Lockbox to Work?
Rently is technology, and sometimes technology breaks. A box could be damaged or malfunctioning, or perhaps there is not enough of a signal to use your Smart Phone… [Learn More]
Can I See a Property More than Once?
Absolutely! We already know the second viewing is with your significant other, best-friend, or roommate, the third viewing is to see if your furniture will fit and the fourth viewing… [Learn More]
Will I be Asked to Wire Money as a Deposit?
NO! Property managers never ask you to wire money… [Learn More]
What Happens if I Forgot to Put the Key Back?
You did the showing, and the property was pretty cool, but you were on your lunch and had to run. You locked the door, but you got to your desk and realized the key is still in your pocket… [Learn More]
What if I do Leave a Light On? Or Door Unlocked?
What if I Don’t Have a Smart-Phone?
You are still able to self-show a Rently property without a smart-phone… [Learn More]
What if I Don’t Have a Credit Card?
We use credit cards as a form of security verification, but we know not everyone has one… [Learn More]
Why do I Need a Credit Card?
A Property Manager is someone who takes care of a property. Sometimes those are owned by the Management Company, but usually it is for another Owner… [Learn More]
Have Questions Regarding your Screening and/or Credit Report?
Contact us at email@example.com or call us at 888-340-6340…[Learn more]