Last Updated: May 8, 2023
All returns must be approved within 14 calendar days of order receipt. Please ensure that the item(s) you are returning are in the original packaging with all the cords, adapters, and documentation that were included when you received it. Only items purchased from Rently directly are subject to return.
RETURN PROCESS and REQUIRED APPROVAL
All returns require pre-authorization. To initiate a return, please contact your assigned Client Success/Support Manager, call our support line at (888) 340-6340, or email us at [email protected]. Please be ready to provide the original Sales Order number (required for all returns). Return authorizations may be subject to senior management approval depending on order value.
Once returns are approved RENTLY will provide shipping labels via FedEx Ground.
The following items are non-returnable. Refunds or credits will not be issued for any:
- – Special Ordered products
- – Customized products
- – Damaged &/or abused products
REFUNDS or CREDITS
Refunds or credits are subject to:
- – 15% restock fee
- – Original Shipping & Handling fees will not be refunded
- – Return Shipping Fees will be deducted prior to refund/credit
After we receive your returned order and have inspected its condition, we will process your refund or credit accordingly. Please ensure that the item(s) you are returning are repackaged with all the cords, adapters, and documentation that were included when you received it. Please allow at least 30 days from the date the return is received to issue a refund or credit back to your account.
RETURNS RECEIVED WITHOUT AUTHORIZATION
Any returns received by RENTLY without the required authorization will not be credited or refunded. If after 30 days RENTLY cannot process the return, the product will be dispositioned at RENTLY’s discretion.
Rently Lockbox devices may be returned at any time to our operations office at:
Attn: Rently Lockbox Operations
880 Avenida Acaso
Camarillo, CA 93012
If you still have a product that needs to be replaced, please refer to the Warranty exchange / RMA policy below.
This return policy is valid unless superseded by prior agreements.
Rently Smart Lock Warranty
Rently Lock Hardware manufactured by Rently under the “Oaks”, “Rently” or “Rently Keyless” brands carries a 1 year electronic and lifetime mechanical parts warranty.
Rently Hardware Accessories
Any other Rently product (e.g. motion sensors, door/window sensors, cameras) carries a 1 year electronic and lifetime mechanical parts warranty.
Rently Smart Hub Warranty
Rently Smart Hub hardware manufacturing is covered by a 3-year limited warranty. To perform a warranty exchange, a “Return Merchant Authorization” (RMA) is required.
3rd Party Device Warranty (Kwikset, Yale, Honeywell, Jasco/GE, etc)
Devices manufactured by third party suppliers (e.g. Kwikset, Yale, etc) are covered by the respective manufacturer warranties. Warranty replacements for third party manufacturers are the responsibility of said manufacturer.
For Kwikset warranty claims, please visit: https://www.kwikset.com/support/warranty
For Yale Warranty warranty claims, please visit:
For Honeywell Thermostat warranty claims, please visit:
For General Electric / Jasco warranty claims, please visit: https://byjasco.com/warranty
For GoControl / Linear / 2GIG products, please visit: https://na.niceforyou.com/support/