The serial number should be displayed clearly at the top of the lockbox. (Please see picture below)
If the lockbox resembles the picture above but the serial number is not clearly displayed, the numbers may have rubbed off.
Please check the back of the box. If you do not see the serial number on the back of the box either, it’s likely not a Rently lockbox. Rently only uses lockboxes with a keypad and the boxes are usually dark blue, black, orange, or light beige in color. We do not use lockboxes that have a number wheel. Often times property managers put 2 lockboxes on the property, 1 for renters and 1 for maintenance workers or realtors.
Unfortunately, if you do not see a Rently lockbox on the property, you will not be able to complete the showing through Rently at this time. Try contacting the property manager to discuss other showing options or submit a ticket below and someone from our team will reach out to the property manager.
Someone must have forgotten to put the key back in the Lockbox or the property manager has not stopped by to put the key in the box yet.
Unfortunately, this means you cannot complete the showing at this time. Please contact the property manager to alert them that the key is missing. For immediate assistance, you can click the Chat Now button below or submit a ticket below and we will alert the property manager for you.
Do the numbers light up on the keypad? If not, it means the battery is dead and unfortunately you cannot complete the showing at this time.
If the numbers do light up, it may mean that the motor is jammed. Try pushing down on the top of the box and up from the bottom. By pushing the box together in this manner, it should un-lodge the motor.
If this does not work, it may mean that the box is not synced properly, and unfortunately, you cannot view the property at this time. Please contact the property manager and let them know so that they can come to replace the box.
You can click the Chat Now button for immediate assistance or submit a ticket below and someone from our support team will reach out to the property manager for you.
A Rently lockbox looks like the picture below (the color may vary) and is typically on the front door, but in some instances, the property manager may put it in a more discreet location.
Please check the listing to see if the property manager left any notes. If not, check the other doors around the property (garage, back door, side door). If you still cannot locate the lockbox, the property may no longer be available for rent, but the property manager did not get a chance to notify us yet.
Please contact the property manager directly to check the status. You can find their contact info on the Rently listing.
For a lockbox, press enter, input the code (numbers only) and then press enter again.
For a Bluetooth lock, press #, input the code (numbers only) and press # again.
If multiple attempts do not work, this lock must not be synced properly. This means you cannot complete the showing at this time.
Contact the property manager to let them know the codes did not work. Click on the Chat Now button below to speak with a live Rently agent. You can also submit a ticket below and someone from our team will reach out to you with an update.