Other Issues

For all other questions!

Issue Categories

Frequently Asked Questions

  • I need to cancel or reschedule a viewing

    There is no need to cancel or reschedule a viewing. If you are unable to or no longer wish to view the property, simply don’t go to the viewing. You will not be penalized, nor will you lose any of your viewing credits. 

  • Please stop sending me texts/emails

    We’re sorry to see you go. If you no longer wish to receive texts or emails from us, there is an Unsubscribe link at the bottom of every alert we send to you. You can also cancel your account from the Settings tab.

  • I’m a vendor and I can’t get into the property

    The Property Manager will need to provide you with an access code. If you already have an access code and are still having trouble entering the property, please contact the Property Manager/Owner directly for assistance, as they may need to give you a new code or reset your account.

  • Hubzu Properties

    If you are trying to view a home through Hubzu, Hubzu will first need to provide you with a vendor access code. If you have not already done so, please contact them here. If you already have a vendor access code and are still experiencing issues, please see our Lockbox troubleshooting tips here.

  • Will I receive an MLS commission for helping to lease a property?

    Rently does not pay commissions to realtors or MLS agents. Please contact the Property Manager/Owner directly to see if any arrangements can be made.

  • I want to create an account as a realtor or an MLS agent

    Please note that Rently is a self-showing option for renters to view properties at their own convenience. We do not offer separate accounts for realtors or MLS agents at this time.

    If you still wish to tour the property, you will need to create an account as if you are a Renter. You can also contact the Property Manager/Owner to ask for “vendor” access.

    Vendor access is at the discretion of the Property Manager/Owner. Rently does not provide vendor access.

  • I need to speak with someone

    If you need additional assistance, please submit the form below and someone from our Support Team will email you. Please provide a detailed description of your problem so that your request goes to the right department.

    If you’re at the property and you’re experiencing issues with the lock or key, click here.

  • I need to know if this is the right price for this property

    If you saw the listing on Craigslist and the price is lower than the price listed on Rently, it’s a good chance that this is a fraudulent listing.

    Check the Rently listing to verify that the person you are in contact with is from the same Property Management company listed on Rently. If there is a discrepancy, please do not send money to this person and end communication with them.

    You can also submit a request to our security team here if you need further assistance. Please allow up to 72 hours for our Security team to get back to you.

  • I was scammed

    We are so sorry to hear you had this type of experience. Here at Rently we value our renters. We will work with you and any legal investigations that may follow. Please fill out the form below and someone from our Security team will reach out to you shortly. Please allow up to 72 hours for a response.

  • I might be dealing with a scammer

    Do not wire any money to this person! They may ask you for more information or ask you to send money via Western Union.

    Do not keep going, especially if the deal seems too good to be true! Check the Rently listing to verify that the person you are in contact with is from the same Property Management company listed on Rently.

    If you’ve already sent money to this person, please click here.