Requesting Codes

We are here to help streamline the process of your self-showing experience. We want to help answer any questions you may have about obtaining a code.

Issue Categories

Frequently Asked Questions

  • The code didn’t work

    First, make sure you put the code in correctly.

    1. For a lockbox, press enter, input the code (numbers only) and then press enter again.
    2. For a Bluetooth lock, press #, input the code (numbers only) and press # again.

    If multiple attempts do not work, this lock must not be synced properly. This means you cannot complete the showing at this time.

    Contact the property manager to let them know the codes did not work. Click on the Chat Now button below to speak with a live Rently agent. You can also submit a ticket below and someone from our team will reach out to you with an update.

    Chat Now

  • I never received a code

    There are a couple of reasons things might have gone wrong:

    1. If you clicked the Call Me Now button and nothing happened, make sure you entered the correct phone number when setting up your account. (You can check this from the Settings page).
    2. If your phone number was entered incorrectly, you will need to create a new account using your correct phone number. For security reasons, you are not able to change your phone number.
    3. If your account has the correct phone number but you still haven’t received a call, try pressing the Call Me Now button again.
    4. You must complete the phone prompts in order to receive a code. If multiple attempts do not work, you cannot complete the showing at this time. Please contact the property manager directly for other showing options.
    5. If you went through Call Me Now but never received a code, make sure you entered the correct serial number. Click the Call Me Now button to try again if you think you made a mistake.
    6. If you completed Call Me Now with the correct serial number, you should have heard the code on the phone, as well as received a text message with the code. If neither happened, you cannot complete the showing at this time. Please contact the property manager directly for other showing options.
    7. If you were using the app, confirm you put in the correct serial number and try again. If you’ve tried multiple times but never received a code, you cannot complete the showing at this time. Please contact the property manager directly for other showing options. Click on the Chat Now button below to speak with a live Rently agent. You also submit a ticket to Rently support.

    Chat Now

  • I want to schedule a viewing

    From the listing page, click on Enter Property Yourself. You will be required to input the serial number of the lockbox to receive a code and get inside. Don’t forget to lock everything up when you leave!

    Please note:

    1. You must be using a valid cell phone number.
    2. No google voice or pre-paid phones.
    3. You can only receive a code once you are in front of the property.
    4. You must be using a valid Credit/Debit card attached to a US bank. No pre-paid cards.

    To better understand how to view a property at your own convenience, please watch the short video below. This shows you all the steps needed to obtain an access code.

    Renter Check In from Rently Consumer 2.0 on Vimeo.

    If the listing says “Schedule Agent Showing”, this property requires an agent to show you around. After you click this button, you will need to login, and then you can select a showing time that works for you and the agent.

    If neither button is present, this property is not yet available for rent and you will need to contact the property manager for further details.