By now, you’ve probably heard a lot about the benefits of offering self-guided tours (SGTs)—increasing scheduled tours by 25%, increasing tour-to-lease conversion by 15%, and filling vacancies 75% faster, to name a few. Even though SGTs are more popular than ever, it can sometimes be hard to imagine how they’ll fit into your existing organization and workflows.
If you’re interested in multifamily self-guided tours but are intimidated by the implementation process, this blog is for you. With Rently, setting up SGTs is easy; we’ll guide you through the process, provide training for your staff, and make sure that you’re poised for success.
Planning & Alignment:
When you sign up with Rently, your Account Executive will schedule a kickoff call to set goals and facilitate alignment with your new dedicated Client Success Manager (CSM). After that, there will be a one-on-one training session for your team with your onboarding/implementation specialist. If you want a refresher or need to get a new team member up to speed, Rently offers free training webinars that run every hour on the hour from 9am-5pm CT, with live responses to your questions. Your CSM will take care of everything else.
The Rently Manager Portal:
We integrate with popular PMS/CRMs to automatically import your unit data and sync guest cards to the Rently Manager Portal. This means you don’t have to deal with manual data entry for each property.
Once your properties have been added in the Rently Manager Portal, you can assign your smart locks/lockboxes to units and other entrances. This makes it so that our software can automatically generate one-time use codes for touring prospects.
Self-Guided Tours with Wayfinding
Early on in the process, we’ll ask you to send us a unit list and community map. If you don’t have a community map, we can map it for you! We’ll combine this with satellite imagery to create a dynamic Wayfinding map, which we use to guide renters with GPS-style navigation on their self-guided tours. Combined with our 24/7 renter support, this means you don’t have to manually write out directions to each unit, and your staff doesn’t have to deal with trying to guide frustrated prospects over the phone.
Once your properties and devices are added to the portal, the Wayfinding map will automatically sync to the unit information. All you have to do is toggle self-touring to “on” for each unit.
You can also add or change points of interest on the map with simple drag-and-drop pins. Renters can choose from a list of amenities to add to their tour route. We also recommend adding custom instructions/details to your tours, like parking guidelines or descriptions to highlight your amenities.
Listings & Scheduling:
Using your property info, we display your listings on Rently’s own ILS, homes.rently.com, which sees more than 11.5 million annual visitors. We’ll also send you a link to put on your community website so renters can schedule SGTs from there. If you use Apartments.com or Zillow, we’ll use our integrations to add an SGT booking option on those listings as well, with no extra effort on your part. All data gets automatically synced with your Manager Portal and your leasing agents’ calendars, so you always have up-to-date information.
Getting started with Rently is easy.
53% of renters prefer to tour outside of regular business hours. By offering multiple ways to tour, you can accommodate every renter’s preferences so they can tour how they want, when they want, on a schedule you set. Don’t wait any longer; with our world-class client support, you can be up and running with self-guided tours in under two weeks!
Click here to book a demo today and start seeing results.
