Dear Industry Colleagues and Clients,
In light of the recent developments in the housing and proptech industries, I want to emphasize our unwavering commitment to being a reliable and forward-thinking partner. While some suppliers in the industry are facing challenges, we remain focused on providing consistent value and support to our clients. Our strong foundation and strategic vision ensure that we continue to offer our clients the assurance they need in a trusted partner.
Rently’s core business is enabling access to people’s current and future homes. That is a meaningful responsibility that we take incredibly seriously.
Throughout our thirteen years in business, more than 20 million renters have enjoyed the convenience of being able to tour their future home at a time and way that works for their schedule.
Hundreds of thousands of residents have relied on our smart home technology to connect them to their homes like never before.
Thousands of real estate operators have trusted Rently to help them lease their properties faster and retain their residents longer.
Our company has established a solid foundation over the years, characterized by stability and excellence. Clark Li and I founded Rently in 2011, back when our idea of letting people tour vacant homes on their own seemed far fetched. We take great pride seeing how self-guided tours are now industry standard.
We’re also proud of the team we’ve built alongside us. Our leadership team, with an average tenure of eight years at the company, brings a wealth of experience and stability that is instrumental in guiding our organization into the future. Their deep understanding of our business, combined with their commitment to our mission and values, enables us to navigate challenges with confidence and agility.
Rently’s stability is not merely a reflection of the longevity of our leadership, but a testament to our continuous efforts to innovate and adapt to the evolving demands of our industry.
Innovation is at the heart of our operations. We continuously invest in advanced technologies and innovative solutions, ensuring that we not only keep pace with industry advancements but also lead the charge in setting new standards. With the largest development team in our space, we are uniquely positioned to rapidly respond to customer and market demands. Our team’s expertise and forward-thinking mindset enable us to navigate challenges effectively and seize new opportunities for growth.
This innovation can be seen with our recent product launches of Wayfinding for multifamily self-guided tours, Smart Bolt, and our multi-functional Access Panel with Intercom, with many more exciting releases on the horizon.
We take pride in our ability to deliver high-quality products and services that stand the test of time. The stability of our systems is exemplified by a 99.99% uptime in the last 90 days. On the hardware side, by developing and manufacturing devices like our hubs, locks, and access panels in house, we are able to maintain a firm control of our supply chain. This end-to-end control ensures that we are able to fulfill demand, and quickly iterate to meet evolving requirements.
While we continue to innovate, the security of our solutions remains a hallmark of our development philosophy. With our SOC 2 Type 1 & 2 certifications and our ISO/IEC 27001:2022 and ISO/IEC 27701:2019 certifications, our customers can rest assured that their data is secure.
Additionally, we invest more than one million dollars every year on engineering solutions to help our customers prevent rental fraud. Since early 2023, Rently clients have experienced a 27% reduction in reported scams when using our secure self-guided touring platform. While this reduction is significant, we continue to prioritize the development of cutting-edge security features to make our platform the most secure in the industry.
Our extensive experience and proven track record underscore our reliability as a business partner. Over the years, we have cultivated long-standing relationships with clients and stakeholders, earning their trust through consistent performance and a shared vision for success.
At Rently, being customer-centric is more than just a slogan; it’s a core value that drives everything we do. Our dedicated Client Success and Customer Care teams are always on hand to ensure that our customers receive the highest level of service and support. We also have an expert Implementation team to help our clients quickly realize the value of our solutions, accelerating their time to success.
We actively engage with our customers through various events, such as the Rently Summit and SFR Security Symposium, providing opportunities for direct feedback and collaboration in tackling industry challenges. This feedback is invaluable, as it helps us continuously improve our offerings and tailor our services to better meet our customers’ needs.
Our commitment to ensuring our customers’ success at every step has not gone unnoticed. We are proud to have been honored with several prestigious industry awards, including the IoT Breakthrough Connected Home Innovation of the Year Award, the Tenant Facing Technology of the Year at the SFR Awards, and inclusion in the Housingwire Tech 100.
These accolades recognize not only our dedication to innovation and excellence but also our relentless focus on delivering products that truly meet and exceed our customers’ expectations. These achievements reflect our deep connection with our customers and our ongoing efforts to support their growth and success.
As we look to the future, we remain steadfast in our dedication to excellence. We understand the importance of being a dependable partner in a dynamic and competitive landscape. Our focus remains on delivering exceptional value, fostering collaborative relationships, and continuing to innovate in ways that drive mutual growth and success.
Thank you for your continued support and partnership. We are excited about the opportunities that lie ahead and look forward to achieving new milestones together.
Merrick Lackner
Founder and CEO, Rently
