Legacy Partners Case Study

Legacy Partners Increased Traffic by 33% with Self-Guided Tours

Rently helps multifamily operator Legacy Partners' Aliso Apartments spend less time on tours and more time closing deals

Custom Success Stories Legacy Partners

Objective

Legacy Partners manages a portfolio of over 60 multifamily communities across the United States. They decided to pilot Rently at their Aliso Apartments community in Downtown Los Angeles. Aliso consists of 472 units in 5 buildings across 7 acres. Aliso initially tried virtual tours, but found that most prospects are still reluctant to lease sight unseen. That’s what led them to try Rently. Given the sheer size of the community, it was important for them to choose a partner that provides prospects with detailed step-by-step directions on how to navigate around the community.

Solutions

Aliso utilizes Rently’s Self-Guided Tours for Multifamily platform. They use our smart lockboxes to show their vacant units, and take advantage of our integration with Engrain which allows prospects to view an interactive site map while touring. Rather than taking 45 minutes to an hour and a half to personally escort prospects, the leasing staff can now focus their time on other important tasks. Rently also allows for tours to occur outside of office hours to accommodate more prospects.

 

Learn more about our Self-Guided Tour Solutions.

Benefits

  • Increased Traffic

    33% of self-guided tour leads came directly from Rently’s ILS homes.rently.com.

  • Seamless Implementation

    The hands-on support from our Client Success team, and our easy to use portal allowed for a smooth and speedy deployment.

  • Flexibility for Prospects

    Rently allows prospects who don’t want to be escorted or who need to tour after office hours to still see the unit in person. Rently ensures that no opportunity is missed.

  • More Leases

    In 9 months, a total of 45 leases were generated by prospects who completed a self-guided tour.

“I'm a huge advocate of [Rently]. I couldn't have asked for a better vendor...[Rently has] been an amazing asset to us and our achievements at the property."

— Emma Toy, Business Manager, Aliso Apartments
Customer Success Stories

You might also like these case studies

The Most Secure & User-Friendly Access Panel on the Market!

In a recent interview with Gavin Haats, the Assistant Community Manager at Rye Charlotte Ave in Nashville, Tennessee, Haats shared how Rently's Access Panel with Intercom has empowered the community management team to overcome three..

Read full article

Fundrise Benefits from Rently’s Smart Home Technology

Fundrise, a direct investor alternative asset manager, began their relationship with Rently by implementation the Self-Guided Tour solution and soon after incorporated Rently's Smart Home technology. With Smart Home, Fundrise's property managers and residents have..

Read full article

Brandywine Homes and Rently’s Strong Partnership Fuels Growth

Brandywine Homes mission of Building Together for the Next Generation is exemplified through their strong partnership with Rently. By working side-by-side with Rently they are able to provide a more efficient move-in and move-out, day..

Read full article

Willow Bridge’s BTR Properties Lease Faster

Since April 2020, Willow Bridge has experience a 75% reduction in time on market, with 30% of leases coming after self-guided tours.

Read full article